Using the SymbolSend app

Safeguarding and Usability
Augmented and Alternative Communication (AAC) is often linked to vulnerable users, and as such safeguarding is a primary consideration.

The administrator, (the person who signed up for the app) can create groups so that users can chat to one another.

Anyone who wishes to join a group needs the permission of the administrator. Other users can be invited to the group, but they in turn need the approval of their administrator.

Can you block someone from using the app?
There is currently no option to block or delete linked accounts.

What if there isn’t a symbol for something a user wants to say?
The account admin can send a request for a new symbol in the account section of the app. Alternatively they can upload an image and assign a word to it in the account section.

How do I end my subscription/can I take a break/is there a minimum user term?
Users can cancel their subscription by logging in to their PayPal account and stopping their direct debit.

How do I complain?
Please contact us here:

How many people can be in one group?
An account can have up to 10 members depending on which subscription package is chosen.

2) Generic questions on nonverbal autism

What is nonverbal communication? Nonverbal communication is the ways in which people convey information about their emotions, needs, intentions, attitudes, and thoughts without the use of verbal language.

How do you communicate with someone with nonverbal autism? Encourage play and social interaction. Imitate your child. Focus on nonverbal communication. Leave “space” for your child to talk. Simplify your language. Follow your child’s interests. Consider assistive devices and visual supports.

What’s nonverbal autism? When an autistic person doesn’t speak, it’s known as nonspeaking or nonverbal autism. However, the term nonverbal isn’t completely accurate, since it means “without words.” Even if an autistic person is nonspeaking, they may still use words in other ways (such as in writing).

How common is nonverbal autism? It is estimated that 25% to 50% of children diagnosed with autism spectrum disorder (ASD) never develop spoken language beyond a few words.

Will a nonverbal child ever talk? It is possible for many autistic children with delayed speech to gain the ability to communicate through spoken language. However, some may never be able to acquire more than a couple of words. This depends on the severity of the symptoms of the disorder, as well as the intervention and education provided to the individual.

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