The story behind SymbolSend is a very personal one for founder Richard, and is the reason he’s constantly looking at ways to hone and perfect the service, to make it ever-more user friendly.

Hear the story in Richard's own words

My son, who has nonverbal autism, was the inspiration behind SymbolSend. One day I started receiving messages from him on my mobile phone – they were made up of random  letters, numbers and grammatical symbols. 

He was trying to communicate with me.

This delighted but also really upset me – I wanted desperately for him to be able to express what he wanted to say. But I looked into it and there simply wasn’t a platform to help him – or anyone else in his position – which is why I created SymbolSend.

I collaborated with teachers, families and teams of industry professionals to bring the idea to life, refine it and make it as user-friendly as possible – for children and adults alike.